Restaurant delivery management software for own drivers and couriers

Restaurant delivery management software takes an order from checkout to the customer’s door. It checks the address, tells the kitchen when to cook, assigns a driver or books a courier, shows the driver on a map, keeps the customer informed and records what happened. For an independent takeaway, the software matters less than the delivery model behind it: your own drivers, the marketplace’s couriers, or on-demand couriers booked per delivery.

Each model has a different cost per delivery. Own drivers cost about the same per hour whether they deliver 4 orders or 14, so their cost per drop depends on volume. Marketplace delivery costs a percentage of every order: Uber Eats publishes a 30% fee when its couriers deliver and 13% when you deliver yourself, in both Ireland and the UK (Uber Eats Ireland pricing, Uber Eats UK pricing, checked September 2026). On-demand couriers such as Uber Direct charge a fee per delivery that varies with distance and the integration partner you use (Uber Direct UK, checked September 2026).

The other half of the decision is legal. In Ireland, the Supreme Court held in 2023 that pizza delivery drivers treated as self-employed were employees for tax purposes. In the UK, someone who must do the work personally, with only a limited right to send someone else, is likely to be a worker entitled to the minimum wage and paid holiday. Every driver also needs insurance that covers paid deliveries. This page gives the maths and the rules for both countries.

Restaurant delivery management software basics

What the software does

• Address lookup and verification. Customers pick a real address at checkout, which cuts wrong and incomplete addresses.
• Delivery area and fee. Checks whether an address is inside your area and what it pays.
• Time quotes. Shows customers a delivery time based on kitchen time plus driving time.
• Dispatch. Assigns orders to drivers, by hand or automatically, and groups orders going the same way.
• Driver app. Shows each driver the orders, addresses, customer phone numbers and payment status, and opens directions in the phone’s maps app.
• Live driver location. Shows the dispatcher where each driver is.
• Customer updates. Tells the customer when the order is on its way.
• Proof of delivery and cash. Records delivery times and cash collected per driver.
• Courier booking. Sends orders to on-demand couriers when your own drivers are busy.
• Reports. Delivery times, late deliveries, deliveries per driver hour and failed deliveries.

What software does not fix

• Too few drivers on a Friday. Software shows the queue; it does not add a driver.
• An area that is too big. Chips that travel 25 minutes arrive soft whatever the app says.
• Poor packaging. Leaking curry and crushed boxes are a packaging problem.
• Kitchen timing. If food is ready ten minutes before the driver returns, it sits and cools.

Three delivery models

• Own drivers. You employ or engage drivers, pay them per hour or per shift, and cover vehicle, insurance and phone costs. You control the service and keep the customer relationship.
• Marketplace delivery. Just Eat, Deliveroo or Uber Eats couriers deliver orders placed on that app. You pay a higher commission than when you deliver yourself.
• On-demand couriers. A courier network, such as Uber Direct, delivers orders placed on your own website or phone line. You pay per delivery.

Own drivers, marketplace delivery and on-demand couriers compared

Sources for the table: Uber Eats Ireland pricing, Uber Direct UK, Uber Direct Ireland, all checked September 2026.

Marketplaces bring customers who have never heard of you. Keep them. Use your own drivers or couriers for the customers who come back and order direct. What each app charges in commission is set out in the Deliveroo, Just Eat and Uber Eats commission guide.

Cost per delivery: worked examples

Everything below is an example. Pay rates above the legal minimum, mileage, deliveries per shift and other costs are assumptions. Official rates are linked. Replace every assumption with your own numbers.

Own driver in Ireland

Assumptions for a Friday shift, 5pm to 9pm:

• Pay. €15.00 an hour (assumption). It must be at least the national minimum wage in force.
• Holiday pay. Employees can earn annual leave at 8% of hours worked, up to four working weeks (Workplace Relations Commission, annual leave). Costed here as 8% of pay.
• Employer PRSI. Not included. Add it at the rate in force for the driver’s weekly pay.
• Vehicle. The driver uses their own car and is reimbursed at 31.79c per km, Revenue’s civil service rate for a 1,201 to 1,500cc car in the 5,501 to 25,000 km band (Revenue, civil service rates, in effect from 1 September 2022). Revenue says fully electric cars use the same 1,201 to 1,500cc rates.
• Distance. 12 deliveries, 5 km each way, so 10 km round trip per delivery (assumption).
• Insurance top-up, phone and bags. €6 a shift (assumption).

Workings:

• Pay: 4 hours × €15.00 = €60.00
• Holiday pay: 8% × €60.00 = €4.80
• Mileage: 12 × 10 km × €0.3179 = €38.15
• Other: €6.00
• Total: €108.95. Cost per delivery: €108.95 ÷ 12 = €9.08

The same shift at different volumes:

Own driver in the UK

Assumptions for the same Friday shift:

• Pay. £12.71 an hour, the National Living Wage for workers aged 21 and over from April 2026 (GOV.UK, minimum wage rates).
• Holiday pay. Almost all workers are entitled to 5.6 weeks’ paid holiday a year (GOV.UK, holiday entitlement). Costed here as 5.6 ÷ 46.4 working weeks = 12.07% of pay.
• Employer National Insurance. Not included. For 2026 to 2027 it is 15% on pay above £96 a week, and eligible employers can claim an Employment Allowance of up to £10,500 a year (GOV.UK, rates and thresholds for employers 2026 to 2027).
• Vehicle. Own car reimbursed at 55p a mile, HMRC’s approved rate for the first 10,000 business miles in 2026 to 2027 (GOV.UK, travel mileage rates, updated 21 May 2026).
• Distance. 12 deliveries, 3 miles each way, so 6 miles round trip (assumption).
• Insurance top-up, phone and bags. £5 a shift (assumption).

Workings:

• Pay: 4 hours × £12.71 = £50.84
• Holiday pay: 12.07% × £50.84 = £6.14
• Mileage: 12 × 6 miles × £0.55 = £39.60
• Other: £5.00
• Total: £101.58. Cost per delivery: £101.58 ÷ 12 = £8.47

Marketplace courier versus your own driver on the same app

On Uber Eats, the published fee is 30% with Uber delivery and 13% when you deliver yourself. The difference, 17 percentage points, is what you pay for Uber’s courier.

Example, Ireland: a €30 order.

• Uber delivery: 30% × €30 = €9.00.
• Self-delivery: 13% × €30 = €3.90, plus your driver at €9.08 on a 12-drop night = €12.98.
• On this order, Uber’s courier costs €3.98 less.

Break-even order value on a 12-drop night: 0.17 × order value = €9.08, so the order value is €53.41. Above €53.41, self-delivery on the app costs less. Below it, Uber’s courier costs less. On a 6-drop night, the break-even rises to €14.98 ÷ 0.17 = €88.12.

Example, UK: a £25 order.

• Uber delivery: 30% × £25 = £7.50.
• Self-delivery: 13% × £25 = £3.25, plus your driver at £8.47 = £11.72.
• Break-even order value: £8.47 ÷ 0.17 = £49.82.

These examples assume the percentage applies to the order value. Check what your statement charges it on, and whether VAT is added to the fee.

Direct orders: own driver versus on-demand courier

On a direct order through your own website, there is no marketplace commission. The delivery cost is your driver or a courier.

Uber does not publish a single Uber Direct price, because it varies with distance and integration partner. The courier quote below is an illustrative assumption, not an Uber price. Get real quotes from your Uber Direct dashboard for your own addresses.

Example, Ireland, €30 direct order, courier quote assumed at €8.00:

The break-even point for an own driver against the €8.00 courier quote: fixed shift cost is €60.00 + €4.80 + €6.00 = €70.80, and mileage per drop is 10 km × €0.3179 = €3.18. €70.80 ÷ (€8.00 − €3.18) = 14.7, so the driver costs less from 15 deliveries in a four-hour shift. That is almost 4 deliveries an hour.

Example, UK, courier quote assumed at £7.00: fixed shift cost £50.84 + £6.14 + £5.00 = £61.98; mileage per drop 6 × £0.55 = £3.30. £61.98 ÷ (£7.00 − £3.30) = 16.8, so the driver costs less from 17 deliveries in the shift.

Delivery fees

A delivery fee charged to the customer offsets part of the cost. In Ireland, Revenue says delivery services are standard-rated for VAT and are not generally ancillary to the food (Revenue, VAT treatment of restaurant and catering services). At the 23% standard rate, a €2.50 delivery fee leaves €2.50 ÷ 1.23 = €2.03 before VAT. On a 12-drop night, an own driver at €9.08 then costs €7.05 per delivery after the fee. In the UK, ask your accountant how your delivery charges are treated for VAT.

What the examples leave out: card fees on your own Stripe account, packaging, the cost of a late or failed delivery, and the value of a customer who orders direct again.

Own delivery drivers

Hiring and onboarding

Collect and check before a driver’s first shift:

• Driving licence for the vehicle they will use.
• Insurance certificate showing a class of use that covers delivering goods for payment.
• Vehicle documents and roadworthiness certificates where the vehicle needs them.
• Phone that runs your driver app, with a charger in the car.
• Signed terms covering pay, shifts, cash handling and use of the driver app.
• Emergency contact.

Diary a check of every insurance certificate at renewal. Cover lapses quietly.

Pay structures

In the UK, workers are entitled to the National Minimum Wage, paid holiday and rest breaks (GOV.UK, worker status). In Ireland, employees are entitled to annual leave calculated on hours worked (WRC, annual leave).

Shifts and rotas

Build driver shifts from your delivery orders by hour, not habit. Example: if 60% of Friday deliveries land between 6pm and 8pm, a 5pm to 9pm shift pays for two quiet hours; two shorter overlapping shifts may cost less. Shifts, swaps, time-off requests and clock-in are covered on the restaurant staff management software page.

Cash on delivery

• Give each driver a float, recorded against their name.
• Mark cash orders clearly in the driver app and on the bag ticket.
• At the end of the shift, count cash against the delivery report for that driver.
• Record differences the same night, not at the weekly count.
• Keep card payments online wherever possible; fewer cash orders mean fewer counts and less risk.

Food safety in transit

In the UK, food businesses selling for delivery, including through third-party platforms such as Deliveroo, must register with the local authority, 28 days before opening. Food that needs refrigerating must be kept cool in transit, for example in insulated boxes with coolant gel or cool bags, and packaging must be food-grade and suitably sealed (GOV.UK, starting a food business, updated 19 August 2026).

Practical rules:

• Separate hot and cold bags.
• Clean bags at the end of every shift.
• Seal bags or containers so the customer can see they have not been opened.
• Send written allergen information with the order. In Ireland, allergen information for food sold by distance selling must also be provided at delivery (FSAI, allergen information for non-prepacked food). In the UK, it can be given at delivery in writing, such as allergen stickers or an enclosed menu, or orally by the driver. The restaurant menu management page covers allergen records.

Bikes, e-bikes and e-mopeds

UK. An electrically assisted pedal cycle has a motor of no more than 250 watts that stops assisting above 15.5mph, and working pedals. Riders must be 14 or over, and no licence, registration, tax or insurance is needed. A bike that goes beyond those limits is treated as a moped or motorcycle, which needs registration, tax, a licence, insurance and a helmet (GOV.UK, electric bike rules).

Ireland. Since 20 May 2024, an e-bike is a pedal-assisted bicycle with a motor up to 250 watts that cuts out at 25km/h, and it needs no registration, tax or insurance. E-mopeds are different: throttle-assisted L1e-B e-mopeds, up to 45km/h, need registration, motor tax, insurance and an AM licence, and riders must be 16 or over (Road Safety Authority, powered personal transporters).

Check what a driver’s e-bike actually is before they deliver on it. A throttle bike sold as an “e-bike” may legally be a moped.

Driver employment status in Ireland

The Karshan judgment

In Revenue Commissioners v Karshan (Midlands) Ltd t/a Domino’s Pizza, delivered on 20 October 2023, the Supreme Court held that the delivery drivers were employees under a contract of service, taxable under PAYE, rather than independent contractors. Revenue said businesses engaging contractors should review those arrangements in light of the judgment, and pointed to its Code of Practice for Compliance Interventions for businesses that need to self-correct (Revenue press release, 27 October 2023).

Revenue’s five-question framework

Revenue’s Guidelines for Determining Employment Status for Taxation Purposes (Tax and Duty Manual Part 05-01-30, last reviewed May 2026) set out the Supreme Court’s framework:

1. Work for pay. Does the contract involve the exchange of wages or other pay for work?
2. Personal service. Is the worker agreeing to provide their own services, not those of a third party?
3. Control. Does the business exercise enough control for the agreement to be capable of being employment?
4. The whole arrangement. Read in light of the facts and the actual working arrangements, is the contract consistent with employment, or with the worker working for themselves?
5. Legislative context. Does the specific law in question require any adjustment?

The first three questions are a filter. If any answer is no, there is no contract of employment. If all three are yes, questions four and five decide it.

Three points in the guidelines matter for takeaways:

• A worker engaged for one job, gig or shift will generally be an employee for tax purposes for that job, gig or shift. Continuity of work is not needed.
• A delivery driver who can only nominate a substitute from a list provided by the business is given as an example pointing towards employment.
• The judgment applies across all sectors, not only delivery drivers.

The Code of Practice on Determining Employment Status was reviewed by the Department of Social Protection, Revenue and the Workplace Relations Commission, and the revised Code was published in November 2024, according to the same guidelines.

What the contract says

The Workplace Relations Commission says that whatever a contract states, a person who believes they are an employee can bring a complaint about employment rights to the WRC (WRC, employment status). Calling a driver “self-employed” in writing does not settle it.

Signs in a takeaway arrangement

Get advice from an accountant or employment solicitor before engaging drivers as contractors.

Driver employment status in the UK

Three statuses

UK employment law uses three main statuses: employee, worker and self-employed. Employment status decides a person’s rights and the employer’s responsibilities, and a person may have a different status for tax. Courts and tribunals make final decisions. Acas gives free advice on 0300 123 1100 (GOV.UK, employment status).

Worker status

GOV.UK says someone is likely a worker if they have an arrangement to do work personally for a reward, have only a limited right to send someone else to do the work, and the business has to have work for them during the arrangement. Casual drivers who can turn down work, work under supervision and cannot send someone in their place are likely workers.

Workers are entitled to:

• The National Minimum Wage.
• The statutory minimum level of paid holiday.
• Statutory minimum rest breaks.
• A limit of an average 48 hours’ work a week, unless they opt out.
• Protection against unlawful deductions from wages and against discrimination.

Source: GOV.UK, worker.

Minimum wage and holiday

From April 2026, the National Living Wage is £12.71 an hour for workers aged 21 and over, £10.85 for 18 to 20 year olds, and £8.00 for under-18s and apprentices (GOV.UK, minimum wage rates). Almost all workers get 5.6 weeks’ paid holiday a year, capped at 28 days for someone working six days a week (GOV.UK, holiday entitlement).

Tax status

HMRC’s Check Employment Status for Tax tool gives HMRC’s view of a worker’s status for tax. HMRC says it will stand by the result as long as the information you give is accurate and in line with its guidance (GOV.UK, check employment status for tax, updated 30 April 2025). Run it for each type of driver arrangement and keep a copy of the result.

Employers’ liability insurance

You must have employers’ liability insurance as soon as you become an employer, with cover of at least £5 million, from an authorised insurer. The fine for not being properly insured is £2,500 for every day. You do not need it if your only employees are family members, or if your workers are based outside England, Scotland and Wales (GOV.UK, employers’ liability insurance).

Delivery driver insurance

Classes of use

Car insurance is sold by class of use. Admiral, for example, lists social, domestic and pleasure; commuting; business; and carriage of goods for hire and reward, which it describes as cover for anyone using their car to deliver third-party goods. Admiral says food delivery falls under that class, that the car is covered but the goods, food or merchandise being carried are not, and that an employer may already provide the cover (Admiral, delivery insurance, checked September 2026).

The practical point: “business use” on a certificate is a different class from carrying goods for payment. Read the class of use on each driver’s certificate.

Ireland

In Ireland, specialist brokers sell cover for food delivery drivers. RideSure, for example, offers a combined policy with social, domestic and pleasure cover and hire and reward cover, and says its car delivery cover is designed strictly for food deliveries, not fee-paying passengers. For scooters and mopeds up to 125cc it lists third-party-only cover, and its car and scooter policies are for drivers aged 21 to 64 (RideSure, delivery driver insurance, checked September 2026). This is one broker’s product, named as an example of what exists, not a recommendation. Ask two or three brokers.

UK penalties

If police catch someone driving a vehicle they are not insured to drive, they can issue a £300 fixed penalty and 6 penalty points. In court, the penalty can be an unlimited fine and disqualification, and police can seize and in some cases destroy the vehicle. GOV.UK notes that a driver can be penalised even if the vehicle itself is insured, if they are not correctly insured to drive it (GOV.UK, driving without insurance).

Who arranges the cover

Insurance checklist

• Copy of each driver’s certificate on file, with renewal date diarised.
• Class of use covers delivering goods for payment.
• Food and bags covered, or accepted as uninsured.
• Employers’ liability in place in Great Britain.
• Public liability covers deliveries and drivers at customers’ doors.
• Cash in transit limits checked if drivers carry cash.
• Broker told that you run deliveries.

On-demand couriers and Uber Direct

How Uber Direct works

Uber describes Uber Direct as local on-demand delivery for orders from your own website, app or phone (Uber Direct UK, Uber Direct Ireland, checked September 2026):

1. Connect Uber Direct to your POS, website or app through an integration partner, or sign up on the dashboard.
2. Customers order through your own channels.
3. Uber offers the delivery to nearby couriers.
4. The courier collects and delivers.
5. You track deliveries and performance.

What Uber publishes

• Pricing. Per delivery only, with no start-up costs, commissions or monthly minimums. The fee varies with the Uber Direct products you use, your integration partner and delivery mileage. Third-party platforms may collect fees on the merchant’s behalf.
• Range. A typical radius of 10 miles in serviceable locations, with farther deliveries possible.
• Timing. The Irish page lists delivery in under 2 hours, same day, or scheduled up to 30 days in advance. The UK page lists delivery as quick as 30 minutes for ASAP orders.
• Support. Brand-managed support, where you handle customers, or Uber-managed support, where Uber contacts customers. Uber says it does not refund the customer and will inform you about refund decisions and amounts. The Irish page says extra charges may apply for Uber-managed support.
• Restricted items. Some items, such as alcohol, tobacco and pharmaceuticals, may be restricted depending on location.

When to use on-demand couriers

• Overflow. Every own driver is out and the next order is ready.
• Quiet shifts. Fewer deliveries than your break-even point for an own driver.
• Far addresses. Outside your own drivers’ range but inside the courier’s.
• Driver no-show. A driver calls in sick at 5pm on a Saturday.

Rules for mixing couriers and own drivers

• Decide the trigger in advance, for example “no own driver back within 10 minutes of food being ready”.
• Book the courier when the food is nearly ready, not when the order arrives, so food does not wait.
• Seal bags. The customer should see the order has not been opened.
• Keep your own customer service standard: the customer ordered from you, whoever delivers.
• Compare courier costs per delivery with your own driver cost each month.

Dispatch process on a busy night

Step by step

1. Checkout. The customer picks a verified address inside your area and sees a delivery time.
2. Order accepted. The order reaches the POS and the kitchen screen or printer.
3. Kitchen timing. The kitchen starts the order so it is ready when a driver is due back, not as early as possible. The kitchen display system page covers ticket timing.
4. Driver board. The dispatcher checks who is in, who is out and when each driver is due back.
5. Batch. Group orders going the same way if the first order will still arrive on time.
6. Assign. Assign the orders to a driver in the software. The driver app shows the orders and addresses.
7. Pack check. Bag checked against the ticket: items, drinks, dips, cutlery, allergen information, cash change.
8. Departure. The driver leaves and the order status changes; the customer is told the order is on its way.
9. Delivery. The driver marks each order delivered and records cash collected.
10. Return. The driver comes back and the next batch is ready.
11. Overflow. If no driver is due in time, book an on-demand courier.
12. End of shift. Cash counted per driver, deliveries per driver hour and late deliveries reviewed.

Batching rules

Example rules, to adjust for your area:

• A maximum of two or three orders per trip.
• Orders in the same direction, within a few minutes’ drive of each other.
• The first customer’s delivery time still met.
• Hot food never waiting more than a few minutes for the second order.
• Ice cream and cold desserts delivered first.

Roles

• Dispatcher. Usually the person on the pack counter. Assigns orders, watches the driver board, books couriers.
• Kitchen lead. Times orders to driver returns and tells the dispatcher about delays.
• Drivers. Deliver, update status in the app, handle cash, report problems.

Failed deliveries

Write the rule down and give it to every driver:

1. Call the customer twice.
2. Wait a set time at the address, for example 5 minutes.
3. Message the restaurant.
4. Return the order and record it as failed with the reason.
5. Decide refunds by a fixed policy, not driver by driver.

Driver tracking and customer updates

Uses of live location

• Accurate arrival times for customers who call.
• Spotting a driver stuck at a wrong address or in traffic.
• Planning the next batch around who is closest to returning.
• Checking a disputed delivery time.

Driver privacy

Location data about a driver is information about a person. Set clear rules:

• Tell drivers in writing what the app records, when and who sees it.
• Record location only during shifts.
• Limit access to the people who dispatch and the owner.
• Delete old location data on a set schedule.
• Use it to run deliveries, not to monitor drivers outside that purpose unless you have told them.

Take data protection advice before using location data in a disciplinary matter.

Delivery reports

For how these fit into weekly sales and channel reports, see restaurant analytics software.

Delivery area, times and fees

Setting the area

• Draw the area by driving time, not distance. A river crossing or one-way system can double a short trip.
• Drive the edge of the area at 7pm on a Friday and time it.
• Remove streets where food would arrive in poor condition.
• Consider a smaller area on the busiest nights and a wider one on quiet nights.
• Use on-demand couriers for addresses beyond your own drivers.

Address quality

Wrong addresses cost a second trip and cold food. Address lookup at checkout, a required phone number and a field for delivery instructions (flat number, gate code, side door) remove the usual causes.

Delivery times

Quoted delivery time = kitchen time + waiting for a driver + driving time. On a busy night, the middle part grows fastest. Raise the quoted time before orders go late, not after.

Fees and minimum order

A delivery fee covers part of your cost per drop. A minimum order value stops a €6 order costing €9 to deliver. How to set minimums without losing orders is covered in how to increase average order value.

Marketplace customers

Orders placed on Just Eat, Deliveroo or Uber Eats are governed by your agreement with that app, including what you may put in the bag. Read your partner terms before adding leaflets or offers to marketplace orders. Ways to grow direct orders while staying within those rules are covered in how to get more direct orders, and the ordering website side in online ordering system for restaurants.

Delivery set-up checklist

• Delivery model chosen for each night of the week: own drivers, couriers or both.
• Cost per delivery worked out for a quiet night and a busy night.
• Delivery area drawn by driving time and tested on a Friday.
• Delivery fee and minimum order set.
• Address lookup and delivery instructions required at checkout.
• Driver employment status reviewed with an adviser.
• Pay meets the legal minimum across all hours worked, including waiting time.
• Each driver’s licence and insurance certificate copied, with renewal dates diarised.
• Employers’ liability insurance in place in Great Britain.
• Hot and cold bags, sealed packaging and allergen information for every order.
• Food business registration covers delivery.
• Driver app installed and tested on each driver’s phone.
• Drivers told in writing what the app records.
• Cash float and end-of-shift count process written down.
• Overflow trigger for on-demand couriers agreed.
• Failed delivery rule given to every driver.
• Weekly delivery report reviewed.

Questions to ask a restaurant delivery management software provider

• Does address lookup and verification run at checkout on my own website?
• Can I assign orders to drivers from the POS, and can I batch orders?
• Does the driver app run on Android and iPhone? What does each driver need to install?
• Does the dispatcher see live driver location?
• What does the customer see after ordering?
• Can I book on-demand couriers from the same screen? Which courier services connect, and do I need my own account?
• How are cash orders shown to drivers and reconciled at the end of the shift?
• What reports show deliveries per driver hour, late deliveries and failed deliveries?
• Is there a per-driver, per-delivery or per-order fee on top of the monthly price?
• Can marketplace orders on self-delivery be dispatched through the same app?
• What happens to dispatch when the internet drops?
• Who owns the delivery and customer data?

Common delivery mistakes

• Costing drivers on a busy night only. The quiet Tuesday decides whether own drivers pay.
• Calling drivers self-employed without checking. The Karshan judgment and UK worker rules look at the facts, not the label.
• Never checking insurance certificates. A lapsed or wrong class of use surfaces after an accident.
• An area drawn on a map. Drive it at peak time.
• Cooking every order immediately. Food waits for the driver and arrives cold.
• No overflow plan. Orders go late while the one driver is out.
• Throttle bikes treated as e-bikes. They may legally be mopeds.
• Cash counted weekly. Differences cannot be traced to a shift or driver.

Eclyde delivery and driver management

Eclyde is the restaurant growth platform for independent restaurants, Ireland and the UK first. Delivery and driver management is part of the platform.

• Own-driver app. Drivers use the app, and you see live driver location.
• Driver assignment. Assign drivers from the POS, alongside incoming-order and live-order screens.
• Address lookup and verification. Customers pick a verified address at checkout.
• Ordering website. A branded ordering website on your own domain, with pickup and delivery, Apple Pay and Google Pay, and payments through your own Stripe account.
• Phone orders. Caller ID on incoming phone calls.
• Kitchen display. Real-time order display with order timers and status updates.
• Staff app. Shifts, open shifts, shift swaps, time-off requests, clock in and clock out, and team chat, in a web app on any iPhone or Android phone.
• Reports. End-of-day reports on the POS and a sales dashboard.
• Customer data. You own your customer data: who customers are, what they order and how often.

Pricing is €499 to launch, covering menu build, website and ordering set-up, POS and printer configuration, customer import, staff onboarding, testing and go-live support, refunded in full within 30 days if Eclyde is not right for your restaurant. Then €99 a month for the whole platform, with no Eclyde commission on direct orders and no limits on orders or customers. See Eclyde pricing.

Eclyde does not provide drivers, card processing or insurance. You hire and insure your own drivers, or contract a courier service directly.

Your delivery numbers

Cost per delivery is one half of the sum. The other is how many of your delivery orders pay 30% to an app before a driver even leaves. The free Eclyde restaurant audit takes about 2 minutes. It checks your Google profile, your website and how much you depend on the marketplaces, then shows what you pay in marketplace commission a year and what direct ordering is worth to your restaurant.