Legal
Terms of service.
These terms govern your use of all Eclyde platforms and services. By accessing or using Eclyde, you agree to be bound by these terms.
Updated 20 August 2026
Agreement overview
These Terms of Service ('Terms') constitute a legally binding agreement between you ('User,' 'you,' or 'your') and Eclyde Corporation ('Eclyde,' 'we,' 'us,' or 'our'). These Terms apply to all Eclyde platforms, including our website, restaurant management dashboard, point-of-sale systems, online ordering platforms, kitchen display systems, staff management tools, automated and predictive features, and any related mobile or web applications. By creating an account, accessing, or using any Eclyde service, you confirm that you have read, understood, and agree to these Terms in full. If you do not agree, you must not use our services.
Eligibility
To use Eclyde's services, you must meet the following requirements.
- You must be at least 18 years of age or the legal age of majority in your jurisdiction.
- If registering on behalf of a business, you must have the legal authority to bind that business to these Terms.
- You must provide accurate, current, and complete registration information and keep it updated.
- You must not have been previously suspended or removed from the Eclyde platform.
Account responsibilities
You are responsible for maintaining the security of your account and all activity that occurs under it.
- You must keep your login credentials confidential and not share them with unauthorised individuals.
- You are responsible for all actions taken through your account, whether authorised by you or not.
- You must notify Eclyde immediately at hello@eclyde.com if you suspect any unauthorised access to your account.
- Eclyde reserves the right to suspend or terminate accounts that violate these Terms or pose a security risk.
- Each staff member must have their own individual account. Shared login credentials are prohibited.
Services provided
Eclyde provides restaurant management technology on a subscription basis, including features that generate automated recommendations and predictions from your data. Our services include, but are not limited to, point-of-sale systems, online ordering, kitchen display systems, delivery management, staff scheduling, analytics, marketing automation, and customer intelligence. We continuously improve and update our platform. Features may be added, modified, or discontinued at our discretion, with reasonable notice provided for material changes that affect your operations.
Subscription and payments
Access to Eclyde's platform is provided on a subscription basis. Payment terms are agreed upon during onboarding.
- Subscription fees are billed in accordance with the plan agreed during your onboarding conversation with Eclyde.
- All fees are exclusive of applicable taxes (including VAT) unless otherwise stated.
- Eclyde reserves the right to adjust pricing with 30 days' written notice. You may cancel before the new pricing takes effect.
- Failure to pay fees when due may result in suspension or termination of your account after a 14-day grace period and written notice.
- Refunds are handled on a case-by-case basis once onboarding has commenced.
Acceptable use
You agree to use Eclyde's services lawfully and in accordance with these Terms. You must not engage in any activity that is harmful, fraudulent, or disruptive to the platform or its users.
- You must not use Eclyde for any unlawful purpose or in violation of any applicable laws or regulations.
- You must not attempt to gain unauthorised access to any part of the platform, other accounts, or related systems.
- You must not interfere with, disrupt, or overload Eclyde's infrastructure, servers, or networks.
- You must not reverse engineer, decompile, or disassemble any part of the Eclyde platform.
- You must not use automated tools (bots, scrapers, crawlers) to access or extract data from the platform without written permission.
- You must not upload malicious code, viruses, or any harmful material to the platform.
- You must not use the platform to send spam, unsolicited communications, or harass any person.
- You must not misrepresent your identity or impersonate another person or business.
Data and content ownership
Your data belongs to you. Eclyde does not claim ownership of any content, data, or information you upload, create, or store on our platform. You retain all rights to your business data, customer information, menus, orders, and operational records. You grant Eclyde a limited, non-exclusive licence to process your data solely to provide the services you have engaged us for. This licence terminates when you stop using our services and request data deletion. For full details on how we handle your data, please refer to our Privacy Policy.
Intellectual property
All intellectual property rights in the Eclyde platform, including software, design, branding, trademarks, documentation, and the models behind our automated features, are owned exclusively by Eclyde Corporation.
- You may not copy, modify, distribute, sell, or lease any part of the Eclyde platform.
- You may not use Eclyde's name, logo, or branding without prior written consent.
- Feedback, suggestions, or feature requests you provide may be used by Eclyde to improve the platform without obligation or compensation.
- Any custom integrations or configurations built by Eclyde for your business remain Eclyde's intellectual property unless otherwise agreed in writing.
Automated features disclaimer
Parts of the Eclyde platform generate automated forecasts, recommendations and insights from your data, including in analytics, marketing and operational reporting. These outputs support your decisions. They are not guarantees, they can be wrong, and they must not be treated as infallible.
- Automated recommendations on pricing, marketing and staffing are suggestions. Final business decisions remain your responsibility.
- Automated and predictive features, including forecasts, suggested pricing and customer insights, may be incorrect. They are recommendations only, and you remain responsible for decisions taken on the basis of them. Human oversight is required.
- Eclyde is not liable for business decisions taken solely on the basis of automatically generated insights or recommendations.
- Automated features may be updated, retrained or modified to improve performance. We will notify you of material changes.
Third-party integrations
Eclyde may integrate with third-party services such as payment processors, delivery platforms, accounting software, and marketing tools. These integrations are subject to the terms and privacy policies of the respective third-party providers. Eclyde is not responsible for the performance, availability, or data practices of third-party services. You authorise Eclyde to share necessary data with third-party services you choose to connect through the platform.
Service availability
We aim to provide a highly available and reliable platform, but we cannot guarantee uninterrupted service.
- Eclyde targets 99.9% uptime but does not guarantee it. Scheduled maintenance will be communicated in advance.
- Eclyde is not liable for service interruptions caused by circumstances beyond our reasonable control, including internet outages, power failures, natural disasters, cyberattacks, or third-party service failures.
- In the event of extended downtime affecting your operations, Eclyde will work to restore service as quickly as possible and may offer service credits at its discretion.
Limitation of liability
To the maximum extent permitted by applicable law, Eclyde's total liability to you for any and all claims arising from or related to these Terms or your use of the platform shall not exceed the total fees paid by you to Eclyde in the twelve (12) months preceding the claim.
- Eclyde shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill.
- Eclyde shall not be liable for any losses resulting from your failure to maintain adequate backups of your data.
- Eclyde shall not be liable for any losses caused by your use of third-party integrations or services connected through the platform.
- Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Indemnification
You agree to indemnify, defend, and hold harmless Eclyde Corporation, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to your use of the platform, your violation of these Terms, your violation of any applicable law or regulation, any content you upload or transmit through the platform, or any dispute between you and a third party related to your use of Eclyde's services.
Termination
Either party may terminate this agreement in accordance with the following provisions.
- You may cancel your subscription at any time by contacting Eclyde. Cancellation takes effect at the end of the current billing period.
- Eclyde may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or pose a security risk to the platform.
- Eclyde may terminate your account with 30 days' written notice for any reason, including discontinuation of services.
- Upon termination, you may request an export of your data within 30 days. After this period, your data will be deleted in accordance with our Privacy Policy and applicable retention requirements.
- Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.
Dispute resolution
In the event of a dispute arising from these Terms or your use of Eclyde's services, both parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue formal resolution. We encourage you to contact us at hello@eclyde.com before initiating any formal proceedings.
Governing law
These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Changes to these terms
Eclyde reserves the right to update or modify these Terms at any time. Material changes will be communicated via email to registered users and displayed prominently on our website at least 30 days before taking effect. Your continued use of Eclyde's services after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the platform and cancel your subscription. These Terms were last updated on 15 March 2026.
Contact
For questions about these Terms of Service, contact us at hello@eclyde.com or call +353 87 438 8032. We aim to respond to all enquiries as soon as possible.
Questions, answered straight.
Not covered here? Just ask us.
Can I cancel my Eclyde subscription at any time?
Yes. You can cancel your subscription at any time by contacting Eclyde. Cancellation takes effect at the end of your current billing period. You can request an export of all your data within 30 days of cancellation.
Who owns the data I put into Eclyde?
You do. Eclyde never claims ownership of your data. We process it solely to deliver our services. When you leave, you can export everything and request full deletion.
Is Eclyde liable if an automated recommendation leads to a poor business decision?
No. Automated forecasts and recommendations support your decisions, they do not replace them, and they carry no guarantee. Final business decisions are always yours. We work hard on accuracy, and we still require human oversight on anything that matters.
What happens if the platform goes down during a busy service?
We target 99.9% uptime and work to restore service as quickly as possible during any outage. While we cannot guarantee uninterrupted service, Eclyde may offer service credits at its discretion for extended downtime.
Can Eclyde change these terms without telling me?
No. Material changes are communicated via email and displayed on our website at least 30 days before taking effect. Your continued use after that constitutes acceptance.