The system a local business runs on.

What it does

• Point of sale

  The till that takes the order and the payment, on the tablet already behind the counter. It keeps serving when the internet drops.

  In full

• Online ordering

  Orders taken on the business’s own site, for collection or delivery, with no cut taken on the way through.

  In full

• Its own website

  A real website on the business’s own domain, in its own name, that takes orders and bookings itself.

  In full

• Customers and loyalty

  Names, orders and favourites held by the business. Points, rewards, email, SMS and push to bring people back.

  In full

• Reporting

  What sold, through which channel, on which day, and which week was good and why.

  In full

• Staff

  Shifts, clock-in and who is allowed to do what, with an owner’s view of all of it on a phone.

  In full

How it is built

The decisions underneath it, which are the reason it works on a street rather than in a demonstration.

• One system, not seven

  The till, the website, the orders, the customer record and the reporting are one system sharing one database. Nothing is synced overnight and nothing disagrees with anything else.

• Runs on what is already there

  A browser and a tablet. No server in the back room, no engineer on site, nothing to rip out of the counter before it works.

• Keeps trading when the line drops

  The till holds its own copy and takes orders offline, then reconciles when the connection returns. A broadband fault is not a closed shop.

• One customer, every channel

  Someone who orders at the counter, on the website and through Delo is one person in the business’s records, not three strangers.

• The business owns its side of it

  Its domain, its customers, its order history, its reviews. Ours to run, never ours to keep.

• Built to be added to

  What the platform is made of — a till, a catalogue, orders, customers, payments, reporting — is not particular to one trade. That is what lets it reach new ones.

Where it runs

The hospitality trade, today. Cafés, takeaways and restaurants are where the platform earns its keep, and the tools built only for them — the kitchen screen, the menu, the tables, the dispatch — are on their own pages.

That is where we started, not the whole of what the system is for. The parts described above belong to any business with a counter and customers.

The hospitality system Talk to us